Frequently Asked Questions
Everything you need to know about our handcrafted wooden products.
What kind of wood do you use for your products?
We use premium, sustainably sourced hardwoods including Walnut, Oak, Maple, and Mahogany. Each piece is treated with food-safe oils and natural waxes to enhance durability and grain beauty.
How long will it take to receive my order?
Standard orders are processed within 2-3 business days. Depending on your location, shipping typically takes 5-7 business days. Custom engraved items may require an additional 48 hours for production.
Can I request a custom engraving or design?
Yes! We specialize in personalization. You can add custom text or logos to most items directly on the product page. For completely bespoke designs, please contact our design team via the 'Contact Us' page.
What is your return policy for home decor items?
We offer a 30-day return policy for all non-personalized items in their original condition. Please note that custom-engraved products are final sale unless they arrive damaged or defective.
How do I care for my wooden kitchenware and decor?
To maintain the wood's integrity, hand wash only with mild soap and dry immediately. Avoid soaking in water or placing items in the dishwasher. Re-apply food-grade mineral oil every few months to prevent cracking.
Do you ship internationally?
Yes, Woodgeekstore ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination and package weight.